| Below you will find what some of our customers say about our dealership.
To add a testimonial of your own, submit it on the Customer Survey page.
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"I came in with one of my friends just to pick up some fuel stabilizer and we both started talking to the staff. the staff was friendly and helpful. I have been thinking of the next bike i want to own and both me and my friend ended up taking a demo ride on the 013 Husqvarna TR650 Terra. i have to say i was sold. the tr600 has every thing i would be looking in a bike. i was comfortable but it had great power and handling. I know that is my next bike i can ride it up to the mountains take my gear in to the house and hop right back on and go hit the trails."
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By: Joseph Raleigh, NC
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"I recently had my motorcycle serviced by the great people at Capitol BMW. The experience that I had far exceeded my expectations by the level of service and care that was afforded to me. While my motorcycle was being serviced I was offered coffee, snacks, motorcycle racing to view and a nice couch to relax. What more could I ask for along with a friendly staff that kindly gave me a tour of the facility and some great conversation. My experience was fast and friendly. I was treated like family and I thank everyone that went out of their way to wish me a safe ride home after it stormed. I look forward to the next time that I can stop by."
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By: Belart New Bern, NC
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"RE: 2003 R1200C. I live in New York so it was a bit of a leap of faith buying an older bike sight unseen from so far away. Greg Murphy assured me of the condition and also guaranteed it would arrive serviced and ready to go.
Well the bike arrived with a bad battery and flashing ABS lights after two day in a truck. I know this sort of thing can happen when a bike sits on the showroom floor away from the charger. Without question Greg sent me a new battery and Capitol paid my local BMW dealer to reset the ABS computer. You can trust these guys!! Thanks and I love the bike!!"
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By: Anonymous garrison, NY
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"Bought a preowned RT. Even though an older machine, everyone at the facility treated wonderfully! I don't see how the purchase experiance could have been better. Great job guys!!! Thanks "
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By: Gary Danville, VA
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"Thank you for being military friendly and making our purchase as painless as possible. My wife Sandra while serving overseas in Afghanistan was able to purchase our new S1000RR with no headaches whatsoever. You went the extra mile literally by accommodating all of our requests and giving us a great deal. Thanks!
Loyal customers,
Sandra and Belart"
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By: Belart New Bern, NC
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"Bought an 04 Speedmaster that I found online, site unseen! Greg was fabulous throughout the process, and I managed to make it back to Windsor Nova Scotia without a hitch. I would definitely recommend this dealer, and Greg, to anyone who may be looking for a new or used bike! Thanks!"
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By: David Windsor, NS
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"This is one great business! I can't believe I'm lucky enough to live near what has to be one of the best motorcycle dealerships--of any brand--in the country. I was quoted a low-low price for a used 2004 R1150 RTP (police version) that was in mint condition with only 17,100 miles on it. I came back a couple days later and was told a substantially higher (and more reasonable, to be honest) price. I mentioned what I had been quoted earlier and was told, "If that's what I said, then that's what I'll stand by." At this point they already had two other people interested in buying the bike at the higher price. Sticking to their original (probably erroneous) quote and keeping their integrity would cost them $1500. Nonetheless, Garrett was willing to stand by what he said without hesitation. Wow! I've been really impressed with all aspects of the operation. Garrett is a man of his word and runs a "class act." Greg provides all kinds of great advice without being pushy. Kent is extremely helpful in selecting parts. Jon is unbelievable with what he knows and how helpful he can be. I've been eyeing BMW bikes for 30 years. It was worth the wait. I'm really looking forward to an ongoing relationship with Capitol BMW. They are the best! If you want to ask me questions about my experience, have them give you my email or phone number. I'd be happy to talk!"
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By: Bob Raleigh, NC
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"You guys are fantastic! "
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By: Keith Raleigh, NC
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"I bought a 2005 left over Triumph Bonneville America.... It was the best price I could find in the U.S. Mr. Domino was great and kept his word. A retired State trooper tied down my bike with words of encouragement and with a great attitude. I tride to tip him and he would not accept it. My experience is 5 star for price and keeping their word with a great attitude. A great experience for me.I called later with a problem I thought I had. A technician worked it out with me as I tried to describe my dilema which was not the bike fault but my lack of knowledge. The manager even called me twice to see if I got my ans... The girl at the desk is sweet and helpful. Believe me...this made my purchase swift and easy.
Thank You from a 55 yr. old ,have not ridden in 33 yr. rider
and I love the bike and the way it handles...just right with the seating position.
LLoyd White"
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By: LLoyd Matthews, NC
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"I recently purchased my 1998 R1100RT-p from these guys.
I had a great experience with these guys, and the bike I
purchased, even though it is 9 years old, it is in great
shape. All I have to do is paint it, in its new colors.
Once again, thanks Geof, Greg and John...for your great
honest help. You`re a great team...until next time."
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By: Tom Raleigh, NC
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"All the staff at Capital BMW have always provided the best in customer service. The new location is great and the selection of bikes couldn't be better. I offer the following as constructive criticism to help improve others experiences with Capital. Within the last few weeks I went to the website and entered a service request to have my K1200 LT serviced and the tires changed. I filled out all the required information, submitted the request and received an automatic response saying the request had been received and someone would be contacting me. Two weeks went by and the date I had requested came and went and I have sstill not been contacted. Obviously, no one is monitoring the website requests. It would be better not to offer the service than to offer something that is not working so that customers are disappointed. Again, I offer this as constructive criticism with the hopes that service is improved."
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By: Sid Durham, NC
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"I ride down from the Northern VA/Washington DC area for service. Need I say more?"
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By: Van Alexandria, VA
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"I have been a customer of Capitol BMW for over two years now and spent more money than my wife will ever know. All I can say is that every penny has been well spent and the service and help of the Capitol BMW crew is without equal. No matter how small or how big of problem I might have created the employees have helped me in any way that they could. I would never buy a machine from anyone else. "
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By: Grant Cary, OH
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"Part of what attracted me to BMW was it's riding community. My experience at Capitol has been a natural extension of that same thing. I've purchased 2 bikes from Capitol and wouldn't consider going anyplace else. I've always found what I need there whether it's a part, gear, or a suggestion based upon experience."
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By: Ed NC
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"The total BMW experience can be realised at Capitol BMW . BMW prides itself on quality and service and I can honestly say you see this here. I have been very pleased on all dimensions of service from the team . Plus , Saturdays are a great day to visit in particular with doughnuts , coffee, and other BMW riders to become acquainted with . "
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By: Mark Cary, NC
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"I can't tell you how nice it is to walk into a dealer ship and feel like your always welcome even if you stop in for a quick rest and coffee. When I purchased my new bike from(Geoff) never did I feel presured and they made sure that the bike I chose was the one I wanted and felt comfortable with.
The Service Department (Jon) takes time to explain details and what is going on with my bike on all my service trips. When I've had questions on accessorys Jon makes sure that everything is in order and most of the time I have the guys in the shop install them for me. Scott and Jason in the Shop always take time to answer any questions and when they work on my bike I know its done right.
Thank you Oliver and Crew,
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By: David Clayton, NC
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"Oliver sets a high bar for service. His dedication to helping the military and law enforcement is commendable. My R1100S is great and I was treated so well, I went back after a few years and bought a F 650 GS for my wife. The service department has taken care of me on every issue, without the hassle and interrogating that some others put you through. The guy they recommended for insurance, now has all of my motorcycles as I have not found a better deal anywhere. I wouldn't even think of going anywhere else to buy a motorcycle. It's more than a dealership, it's a relationship."
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By: Danny NC
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"I have had many motorcycles in my life. Generally the service and people left much to hope for...(RP charged me $50.00 for installing a battery... I bought from him). My experience with Oliver, Domino, Greg, Jeff, & John has been First Class. Everyone has been above and beyond the call of expectation, always anxious to help. Makes me want to buy a second! Thanks!!"
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By: Dr Tracy Cary, NC
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